Refund policy
Returns and Exchanges Policy Divoxo
At Divoxo, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may require an exchange. This Returns and Exchanges Policy outlines the procedures we have established to facilitate returns and exchanges. For any questions or return requests, please contact us via our support email address: suport@divoxo.com.
1. General Returns and Exchanges
If you are not entirely satisfied with your purchase, you have 30 days from the date you receive your order to request a return or exchange. Unfortunately, we cannot accept requests made after this period.
Returned or exchanged items must be in their original condition—unworn, unwashed, and with the original tags attached.
2. Returns and Exchanges Procedure
To initiate a return or exchange, please follow these steps:
Contact us via email at suport@divoxo.com, specifying your order number, the item(s) you wish to return or exchange, and the reason for your request.
Our customer service team will review your request and provide the necessary instructions for the return or exchange, including the return address.
Carefully pack the item you are returning, ensuring you include the invoice or a document indicating the order number.
Ship the item to the address we have provided. You are responsible for return shipping costs, unless the product is defective or there has been an error on our part.
Once we receive the returned item, our team will inspect its condition. If the item meets our return criteria, we will process a refund or exchange.
3. Refunds
Refunds will be issued within 2 days of receiving the returned item. The refund will be made using the same payment method used for the original purchase.
Original shipping costs will not be refunded, except in the case of a defective product or an error on our part.
4. Defective Products or Order Errors
If you receive a defective product or if we made an error with your order, please contact us immediately at suport@divoxo.com. We will cover the return shipping costs and arrange for a prompt refund or exchange.
5. Contact Us
If you have any questions or concerns regarding our return and exchange policy, or if you need assistance returning an item, please do not hesitate to contact us at the following email address: suport@divoxo.com
Our customer service team is here to help.
At Divoxo, we strive to ensure your satisfaction at every stage of your shopping experience. We thank you for trusting our brand and are committed to resolving any issues quickly and efficiently, while providing you with products of exceptional quality.